PRIVACY POLICY

Last Updated: May 21, 2026

1. INTRODUCTION

AZ Builders LLC ("AZ Builders," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us through our main website at https://azbuildersllc.com/, our quote request portal hosted on our GHL subdomain, our physical location, and related services (collectively, the "Services").

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Information You Provide to Us

Contact and Identity Information: Name, email address, postal address, phone number, and other similar contact information.

Project Information: Details about your project including project type, scope, property address, timing preferences, and any other information you choose to share when requesting a quote.

Account Information: Login credentials and preferences when you create an account with us (if applicable).

Payment Information: Billing address, payment method details, and other financial information necessary to process payments for completed work.

Communications: Information you provide when you contact us, including quote requests, project inquiries, support requests, and feedback.

2.2 Information We Collect Automatically

Usage Data: Information about how you use our website, such as the pages you visit, the time and duration of your visit, and other interaction data.

Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.

Location Information: General location information derived from your IP address.

Cookies and Similar Technologies: Information collected through cookies and similar technologies. For more information, please see our Cookie Policy section below.

2.3 Mobile Phone and SMS Information

We collect your mobile phone number when you provide it to us for communication purposes. By providing your phone number and actively opting in through one of our consent checkboxes, you consent to receive text messages from AZ Builders LLC regarding quote follow-ups, project scheduling, job status updates, appointment reminders, seasonal promotions, and other relevant notifications. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out of receiving messages, or text HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 To Provide Our Services

Process and respond to your quote requests

Schedule on-site visits, project consultations, and appointments

Communicate with you about your project, including updates, scheduling, and follow-ups

Process payments for completed work

Respond to your inquiries and provide customer support

Manage our relationship with you as a client

3.2 For Marketing and Communication

Send you marketing communications about our services, seasonal promotions, and announcements (with your consent where required by law)

Inform you about new services or special offers

Inform you about changes to our services, terms, or policies

3.3 For Business and Operational Purposes

Improve and personalize our Services

Analyze usage patterns and trends

Maintain the security and integrity of our Services

Prevent fraud and protect our rights and property

Comply with legal obligations and enforce our policies

3.4 With Your Consent

We may use your information for other purposes with your consent or as otherwise permitted by applicable law.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors

Scheduling and project management systems

Customer relationship management (CRM) systems

Email and communication platforms

Analytics providers

IT and cloud service providers

We ensure these providers are contractually obligated to use your information only for the purposes of providing services to us and in compliance with applicable privacy laws.

4.2 No Sale or Marketing Sharing

We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not share your information with third parties for their own marketing purposes.

4.3 Subcontractors

For certain projects, we may engage qualified subcontractors to assist in delivering services. Any information shared with subcontractors is limited to what is necessary to complete the project and is shared under appropriate confidentiality and data protection terms.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.6 With Your Consent

We may share your information in other ways with your explicit consent or at your direction.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you

Whether there is a legal or regulatory obligation to which we are subject

Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Recordkeeping requirements applicable to construction contractors under state and federal law

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 For All Users

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request correction of your personal information if it is inaccurate or incomplete.

Opt-out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our communications, replying STOP to text messages, or contacting us directly.

7.2 For California Residents (CCPA/CPRA)

California residents have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.

Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Correct: Request correction of inaccurate personal information.

Right to Limit Use and Disclosure of Sensitive Personal Information: Limit the use and disclosure of sensitive personal information collected about you.

Right to Opt-Out of Sale or Sharing: We do not sell your personal information as defined by the CCPA/CPRA.

Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights.

To exercise your CCPA/CPRA rights, please contact us using the information provided in the "Contact Information" section below.

7.3 For European Union (EU) Residents (GDPR)

If you are in the European Union, you have the following additional rights under the General Data Protection Regulation (GDPR):

Right to Erasure

Right to Restrict Processing

Right to Data Portability

Right to Object

Right to Withdraw Consent

To exercise your GDPR rights, please contact us using the information provided in the "Contact Information" section below.

8. CHILDREN'S PRIVACY

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete or properly secure such information.

9. COOKIES AND SIMILAR TECHNOLOGIES

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies (such as web beacons and pixels) to enhance your experience, gather information about users and visits to our website, and facilitate certain functions.

9.2 Types of Cookies We Use

Essential Cookies: Necessary for the basic functioning of our website.

Functional Cookies: Help us remember your preferences and settings.

Analytics Cookies: Collect information about how you use our website.

Marketing Cookies: Used to track visitors across websites to enable targeted advertising.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. For more information, visit www.allaboutcookies.org.

10. THIRD-PARTY SERVICES

Our Services may contain links to third-party websites or services that are not owned or controlled by AZ Builders LLC. This Privacy Policy applies only to our Services. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites or services.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If you are located in the European Economic Area (EEA), we will ensure that any transfer of your personal information is carried out in compliance with applicable data protection laws.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by means of a prominent notice on our website before the changes become effective.

13. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

AZ Builders LLC 3030 ½ Rock Island Rd, East Wenatchee, WA, United States Phone: (509) 415-8817 | (509) 668-1554 Email: [email protected] Website: https://azbuildersllc.com/

14. CALIFORNIA PRIVACY NOTICE

This section provides additional information for California residents under the CCPA/CPRA.

14.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

Identifiers

Customer Records Information

Commercial Information

Internet Activity

Geolocation Data

Inferences

14.2 Sources of Personal Information

We collect personal information directly from you, automatically when you use our Services, and from authorized third-party sources such as referring contractors or business partners.

14.3 Purposes for Collecting Personal Information

We collect and use personal information for the purposes described in Section 3 of this Privacy Policy.

14.4 Disclosure of Personal Information

In the past 12 months, we have disclosed personal information only to service providers and subcontractors performing functions on our behalf, and to legal authorities as required by law.

14.5 Sale or Sharing of Personal Information

We do not sell or share your personal information for cross-context behavioral advertising as defined under the CCPA/CPRA.

14.6 Retention of Personal Information

We retain personal information as described in Section 5.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

AZ Builders LLC 3030 ½ Rock Island Rd, East Wenatchee, WA, United States Phone: (509) 415-8817 | (509) 668-1554 | Email: [email protected] | Website: azbuildersllc.com

Office Hours: Monday – Friday: 8:00 AM – 5:00 PM Saturday: 8:00 AM – 3:00 PM Sunday: Closed